Our San Francisco based Client is a specialty electronics design and integration company focusing on high-end residential projects in San Francisco and Los Angeles. Their proven, repeatable approach to smart home technology has allowed them to truly differentiate themselves. In particular they specialize in the design, installation and maintenance of distributed video & audio systems, private theaters, media rooms, lighting, shading and environmental controls.
This position is responsible for making sure Clients receive assistance in a helpful, efficient manner by providing seamless communication between the Client and the Company. In addition this position directs and controls the processing and fulfillment of orders, fielding Client inquiries, and resolving Client complaints. They also provide system training to clients, discuss technical aspects about a system or equipment when appropriate, and recommend upgrades when necessary.
Consistently respond to Clients with in the time frame specified by the level of Service the Client requested/purchased.
Manage the service process and communicate with the office to get the project complete and/or problem fixed in a discreet, clean, and flawlessly functional state.
Responsible for the seamless technical performance and attractive cosmetic appearance of the equipment and system on each completed service call.
Based on objective, professional assessments recommend Company Service Plans and equipment upgrades.
Work with Company Management on consistent outreach programs to all BAV Clients.
Maintain knowledge of new equipment and evaluation procedures, frequent bugs, and continue education on the product lines installed and supported by the Company.
Ensures all new projects are totally complete and ready for commissioning by having direct involvement in the last stages of project completion.
Provide and present System Binder to each Client on all newly completed projects.
When necessary coordinate the work of necessary internal technical resources (Programmers, IT Specialists, etc.)
Expected to perform Install Technician duties and responsibilities during periods of high demand.
A Minimum of 5 years’ experience with audio/video and residential electronic systems projects with a strong working knowledge of Savant.
Knowledge of the construction and design/build industry, trade coordination, and project management.
Well organized, detail oriented, and self-motivated with initiative to meet deadlines and self manage.
Strong verbal and written communication skills.
Positive attitude with a commitment to offering top-notch customer service.
An independent thinker and problem solver.
High school diploma
$40.00 to $50.00 per hour. DOE.
Health Insurance reimbursement.
Cell phone reimbursement.