High End Residential: AV Customer Service Coordinator

Published
June 10, 2020
Location
Bellevue
Category
Job Type
Salary
$40,000 to $50,000 Annual Salary. DOE.
Industry
Custom Integration
Company Name
HD Staffing

Description

Our Seattle area based Client provides custom automation for homes and businesses throughout Mercer Island, Bellevue, Seattle and Puget Sound area. They provide simple and easy-to-use technology for audio video systems, lighting control, motorized shades, climate control, networking, smart home security, and more.

Responsibilities

This position is the forward face of the Company's entire Client base. The CSC will provide exceptional service to Clients through timely processing of service requests both proactively and reactively through effective and proactive communication with customers and internal staff. Exhibit full ownership for problem resolution and follow up. Provide general administrative sales support. Execute special projects as assigned by the Company CEO.

Qualifications

Must be proficiency with ticketing software in order to effectively track and manage order information and status

Strong verbal and written communication skills

Ability to adapt to situations whether that is dealing with a potential unhappy customer or being able to easily improve and change business processes within the customer service department

Excellent prioritization skills

Must be respectful, considerate, and team oriented while building strong professional relationships amongst other team members in the company

Job Benefits

$40,000 to $50,000 Annual Salary. DOE.

Employee Health Insurance.

401k matching.

PTO.

Paid Holidays.

Company cellphone.

Laptop.

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