Since 1995 our Client has been at the forefront of home technology creating exceptional living environments that extend from exterior to interior to infrastructure. They have made finishing well a foundational tenet of the business. They take the long view on every aspect of the business. As part of a group of elite national Custom Integrators they hire the right people, set industry standards for installation, service and project management.
This position is responsible for ensuring the Company’s Clients receive superior service in a helpful, efficient manner by providing exceptional technical delivery and seamless communication between the Client and the Company. In addition this position controls the processing and fulfillment of all service orders, fielding Client inquiries, and resolving Client complaints. They also provide system training to Clients, discuss technical aspects about a system or equipment when appropriate, and recommend upgrades when necessary.
A Minimum of 5 years’ experience with audio/video and residential electronic systems projects.
Experienced in the installation and servicing of Crestron, Savant, Control4 and Lutron control systems.
Understanding of Crestron, Savant, Control4 and Lutron control systems and able to support the programming department with downloads.
Able to setup Crestron, Savant and Control4 remotes, keypads, and touch screens unsupervised.
Understanding of cable TV systems -termination, distribution amps, signal balancing, and able to test and troubleshoot unsupervised.
Knowledge of the construction and design/build industry, trade coordination, and project management.
Must have good computer skills, i.e. MS Office suite, databases, and manufacture websites.
Well organized, detail oriented, and self-motivated with initiative to meet deadlines and self manage.
Strong verbal and written communication skills.
Positive attitude with a commitment to offering top-notch customer service.
An independent thinker and problem solver.
High school diploma
$30.00 to $35.00 per hour. DOE.
401k Plan with employer matching.
PTO and paid holidays.
Company cell phone or allowance.