Our Client, which serves Northeast and Northwest Arkansas, designs, engineers, installs, programs, and provides life-long service to help their Client's realize maximum enjoyment and efficiencies from their home or business. They bring intuitive smart home automation technology control of audio, video, lighting, networking, shading, and security to each of their valued clients. They are dedicated to continued professional development and education for their employees.
This position is responsible for ensuring the Company’s Clients receive superior service in a helpful, efficient manner by providing exceptional technical delivery and seamless communication between the Client and the Company. In addition this position controls the processing and fulfillment of all service orders, fielding Client inquiries, and resolving Client complaints. They also provide system training to Clients, discuss technical aspects about a system or equipment when appropriate, and recommend upgrades when necessary.
A Minimum of 5 years’ experience with audio/video and residential electronic systems projects.
Experienced in the installation and servicing of Crestron, Control4 and Lutron control systems.
Understanding of Crestron, Control4 and Lutron control systems and able to support the programming department with downloads.
Able to setup Crestron, Savant and Control4 remotes, keypads, and touch screens unsupervised.
Understanding of cable TV systems -termination, distribution amps, signal balancing, and able to test and troubleshoot unsupervised.
Knowledge of the construction and design/build industry, trade coordination, and project management.
Well organized, detail oriented, and self-motivated with initiative to meet deadlines and self manage.
Strong verbal and written communication skills.
Positive attitude with a commitment to offering top-notch customer service.
An independent thinker and problem solver.
High school diploma
$26.00 to $32.00 per hour. DOE.
Overtime and travel work.
Insurance benefits (Medical, Dental and Vision).
IRA retirement plan with employer matching.
PTO (Paid Time Off) and paid holidays.