Our Client is a smart home company serving the New York tri-state area. They offer commercial and residential control systems, specializing in multi-room music and video systems, home theaters, lighting and shade control, enterprise network and phone systems, and HVAC control. As part of a group of elite national Custom Integrators their commitment to design excellence, project management, cutting-edge installation techniques, and unparalleled customer service has established their loyal clientele and collaborative partnerships with architects, interior designers, and builders throughout Manhattan, The Hamptons, and beyond.
This position, based in Manhattan, is responsible for ensuring the Company’s Clients receive superior service in a helpful, efficient manner by providing exceptional technical delivery and seamless communication between the Client and the Company. In addition this position controls the processing and fulfillment of all service orders, fielding Client inquiries, and resolving Client complaints. They also provide system training to Clients, discuss technical aspects about a system or equipment when appropriate, and recommend upgrades when necessary.
Ability to diagnose/troubleshoot/resolve service issues related to integrated AV Systems
Proficient with AV signal flow, equipment functionality, and programming
Experience with installing, testing, and commissioning custom AV control systems
Proficient with various terminations including Fiber/RG6/Cat6/Compression/Solder/etc.
Comfortable with interacting and understanding clients needs and managing expectations
Familiarity with product lines including Crestron, Savant, Sonos, Lutron, Meridian, Access Networks, Panamax, Bluebolt, Future Automation,and Seura
Working knowledge of Crestron Toolbox, Savant, Dyn and DNS is a plus.
$40.00 to $50.00 per hour. DOE.
Insurance benefits (Medical, Dental, Vision, FSA, Life, AD&D, LTD).
401(k) retirement plan.
Generous PTO policy.
Access to employee purchase opportunities.
Casual work environment & strong commitment to work/life balance.
Continuous training opportunities as well as attendance to industry conferences.