Description
Our Austin Client, experiencing exponential growth, is a provider of unparalleled home technology experiences to residential clients and industry leading commercial real estate developers, architects, and interior designers. They leverage their passion for precision technology and long standing relationships with iconic and emerging home technologies brands to deliver world-class home technology solutions.
Responsibilities
This critcial position is responsible for ensuring the Company’s Clients receive superior service in a helpful, efficient manner by providing exceptional technical delivery and seamless communication between the Client and the Company. In addition this position controls the processing and fulfillment of all service orders, fielding Client inquiries, and resolving Client complaints. They also provide system training to Clients, discuss technical aspects about a system or equipment when appropriate, and recommend upgrades when necessary.
Qualifications
A Minimum of 5 years’ experience with audio/video and residential electronic systems projects.
Experienced in the installation and servicing of Crestron, SAVANT and Lutron control systems.
Understanding of Crestron, SAVANT and Lutron control systems and able to support the programming department with downloads.
Able to setup Crestron and SAVANT remotes, keypads, and touch screens unsupervised.
Understanding of cable TV systems, termination, distribution amps, signal balancing, and able to test and troubleshoot unsupervised.
Knowledge of the construction and design/build industry, trade coordination, and project management.
Well organized, detail oriented, and self-motivated with initiative to meet deadlines and self manage.
Strong verbal and written communication skills.
Positive attitude with a commitment to offering top-notch customer service.
An independent thinker and problem solver.
High school diploma
Job Benefits
$65,000 to $80,000 per year. DOE.
Medical Insurance.
2 Weeks paid time off.
Paid Holidays.
Company Laptop.
